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SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q80-Q85):

NEW QUESTION # 80
Which of the following objects can be displayed in the Entities facet of the Customer Hub screen?
Note: There are 2 correct answers to this question.

A. Registered products
B. Service orders
C. Maintenance plan
D. Cases

Answer: B,D

Explanation:
The Entities facet in the Customer Hub displays transactional objects linked to the customer:
* Service orders (B): Track service delivery or repairs.
* Cases (C): Record customer issues and resolutions.
* Maintenance plans (A) and registered products (D) appear in other facets (e.g., Assets).
References:
* SAP Help Portal: Customer Hub Entities Facet
* SAP Documentation: Entities Facet Configuration

NEW QUESTION # 81
You have created and activated a new case type, but you forgot to assign a service catalog to it. How can you assign a service catalog to your new case type?

A. Deactivate the Case Type, assign the Service Catalog, save, and activate it again.
B. Execute the Create New Version action from the existing Case Type, then enter the Service Catalog and activate the new version.
C. It is not possible to change an existing Case Type, so deactivate it and create a new one.
D. Delete the Case Type and create a new Case Type with the required Service Catalog assigned to it.

Answer: B

NEW QUESTION # 82
What information can be maintained in the Related Objects facet of a case? Note: There are 3 correct answers to this question.

A. Installation points
B. Registered products
C. Installed bases
D. Products
E. Registered products and installed bases related to the account only

Answer: A,B,C

NEW QUESTION # 83
To which objects can you assign employees in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Registered products
B. Response templates
C. Accounts
D. Service levels

Answer: A,C

Explanation:
In SAP Service Cloud Version 2, employees can be assigned to various objects as part of the system's configuration to ensure proper management and allocation of resources. Specifically, employees can be associated with "Accounts" to manage customer relationships and interactions effectively. This allows for a personalized and efficient approach to account management, where specific employees are responsible for certain accounts, ensuring better service and accountability. Additionally, employees can be assigned to
"Registered Products," which enables them to manage and oversee specific products that customers have registered or purchased. This assignment is crucial for providing targeted support and services for specific products, enhancing the overall customer service experience.

NEW QUESTION # 84
You have configured the Service Level Agreements and their determination rules, but they are not derived in the case. Which of the following could be a reason for this? Note: There are 2 correct answers to this question.

A. Service Level Agreements are not configured in fine-tuning.
B. Service Level Agreements are not activated as a service.
C. A workflow rule was not scheduled to trigger the determination.
D. The determination rules have been configured but not activated.

Answer: A,B

NEW QUESTION # 85
......

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Caleb Johnson Caleb Johnson

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